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Program Objective

This Post Graduate Diploma in Medical and Dental Office Administrative Skills and Technology is "Approved as a vocational program under the Ontario Career Colleges Act, 2005"

As a successful graduate of this Post Graduate Diploma in Medical and Dental Office Administrative Skills and Technology program, students will be proficient in dental office practices and software, enabling them to manage a dental office, receive visitors, and build applications. This program places a strong emphasis on learning dental terminology, office management and communications throughout the training courses.

Key Benefits

  • You will get to build to relationships with patients. Patients often have a better relationship with their MAs than their physicians. You'll work flexible hours.

  • You'll acquire job skills for advancement in the healthcare industry.

Program Outline - NOC Code and Job Functions

Program Outline:

  • Computer Technology and Application

  • Microsoft Application and Keyboarding Skills

  • Medical Terminology

  • English Grammar & Punctuations for Health Professionals

  • Medical Transcription

  • Dental Anatomy

  • Dental Office Procedures and Billing

  • Health Record Management

  • Health Care Billing and Coding

  • Fundamentals of Bookkeeping for Medical Office

  • Psychology & Special Need patients

  • Medical Ethics & Law

  • Occupational Health and Safety

  • Human Anatomy & Physiology

  • Canadian Healthcare and Administration

  • Medical Office Procedures

  • Basic Clinical Procedures and Vital Signs

  • Pharmacology

  • Career Strategies in Health Care Field

  • Practical Employment Strategies


Associated National Occupation Classification (NOC) Codes

After pursuing Post Graduate Diploma in Medical and Dental Office Administrative Skills and Technology, the graduates are eligible for positions falling under the following job titles under 1243 and 1221:

  • Access to information and privacy officer

  • Administrative officer

  • Administrative services co-ordinator

  • Co-ordinator, office services

  • Forms management officer

  • Liaison officer

  • Office administrator

  • Administrative assistant

  • Medical secretary

  • Ward secretary

Employment areas and Prospects

Employment requirements

  • Completion of secondary school is required.

  • Completion of a one- or two-year college program or other specialized courses for secretaries or medical secretaries is usually required.


Main duties

This group performs some or all of the following duties:

  • Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients

  • Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review

  • Interview patients in order to complete forms, documents and case histories

  • Complete insurance and other claim forms

  • Initiate and maintain confidential medical files and records

  • Prepare draft agendas for meetings and take, transcribe and distribute minutes

  • Prepare financial statements and billing

  • Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting

  • Order supplies and maintain inventory

  • Determine and establish office procedures and routines

  • May supervise and train other staff in procedures and in use of current software.

Mode of Training

This program is offered in-class format only.